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Horned Frog Athletics
Scott & Wes Frog Fan Forum
OT: Window Replacement Recs & Advice
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<blockquote data-quote="Purp" data-source="post: 2964665" data-attributes="member: 12852"><p>Great point.</p><p></p><p>Windows are a tricky thing to ship. They can't be laid flat and palletized or the IG will start to deglaze itself from the frame and/or sash. They have to be shipped upright and almost always have to be shipped loose and secured against the wall of the trailer. You're right that this often causes some really awful mishandling when unloaded because each has to be unloaded by hand manually. </p><p></p><p>We noticed we received a lot of warranty claims from Lowes (mostly just a handful of stores were out of tolerance) so we put some game cameras (I previously bought them and used them to catch one of my employees stealing aluminum rebar from me) inside the trailer to observe the unload process. Not surprisingly, their dock workers were banging those things around all over the place. Worse, they were being so careless with them that they'd sometimes damage windows for another customer on a subsequent stop. </p><p></p><p>One of the things we spent a lot of time on was developing cost effective solutions for packaging to prevent damage during the shipping and handling process. I was able to work with some of our packaging suppliers to create a single solution that was compatible with all of our window series. The new solution was actually a much more expensive item than the other packaging we used on our various window series, but since it replaced all of those and combined their volume into a single item we were able to lower the unit cost to be cost neutral. That alone saved us hundreds of thousands in warranty costs.</p></blockquote><p></p>
[QUOTE="Purp, post: 2964665, member: 12852"] Great point. Windows are a tricky thing to ship. They can't be laid flat and palletized or the IG will start to deglaze itself from the frame and/or sash. They have to be shipped upright and almost always have to be shipped loose and secured against the wall of the trailer. You're right that this often causes some really awful mishandling when unloaded because each has to be unloaded by hand manually. We noticed we received a lot of warranty claims from Lowes (mostly just a handful of stores were out of tolerance) so we put some game cameras (I previously bought them and used them to catch one of my employees stealing aluminum rebar from me) inside the trailer to observe the unload process. Not surprisingly, their dock workers were banging those things around all over the place. Worse, they were being so careless with them that they'd sometimes damage windows for another customer on a subsequent stop. One of the things we spent a lot of time on was developing cost effective solutions for packaging to prevent damage during the shipping and handling process. I was able to work with some of our packaging suppliers to create a single solution that was compatible with all of our window series. The new solution was actually a much more expensive item than the other packaging we used on our various window series, but since it replaced all of those and combined their volume into a single item we were able to lower the unit cost to be cost neutral. That alone saved us hundreds of thousands in warranty costs. [/QUOTE]
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Horned Frog Athletics
Scott & Wes Frog Fan Forum
OT: Window Replacement Recs & Advice
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