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Horned Frog Athletics
Scott & Wes Frog Fan Forum
OT: Window Replacement Recs & Advice
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<blockquote data-quote="froginaustin" data-source="post: 2963459" data-attributes="member: 785"><p>Check the warranty language if you have anything other than standard, cookie-cutter windows.</p><p></p><p>We had a very bad experience with an oversized slider manufactured by Andersen. About every six months the carriage, the parts that move the sliding window back and forth on its track, would fail. The window retailer was at a loss after the first failure, and called in the Andersen rep.</p><p></p><p>The Andersen rep showed up smiling and glad-handing, and replace the hardware that included the wheels the door moved on (the carriage). After the second failure, he showed up with "redesigned" carriages. Although they looked like the same thing as the failed carriages, we were promised the new stuff was a fix. We had 2 more carriage failures that Andersen replaced, the last one with a cheery reminder that the windows were now out of warranty. The fifth failure, outside the 2-year warranty, involved the slider falling not just off the rails but out of the window opening.</p><p></p><p>We replaced the Andersen with a "house" brand from Stock Supply. All OK since then.</p><p></p><p>We learned that the Andersen carriage was actually engineered for a smaller, much lighter slider. I thought about suing for about 5 minutes, but because the warranty had arguably (that's certainly what Andersen was prepared to argue) expired, and no one was physically injured, potential damages wouldn't justify the effort.</p><p></p><p>So I content myself with living well as my revenge, and mentioning this situation in the infrequent conversations that I have about replacement windows.</p><p></p><p>Beware Andersen.</p></blockquote><p></p>
[QUOTE="froginaustin, post: 2963459, member: 785"] Check the warranty language if you have anything other than standard, cookie-cutter windows. We had a very bad experience with an oversized slider manufactured by Andersen. About every six months the carriage, the parts that move the sliding window back and forth on its track, would fail. The window retailer was at a loss after the first failure, and called in the Andersen rep. The Andersen rep showed up smiling and glad-handing, and replace the hardware that included the wheels the door moved on (the carriage). After the second failure, he showed up with "redesigned" carriages. Although they looked like the same thing as the failed carriages, we were promised the new stuff was a fix. We had 2 more carriage failures that Andersen replaced, the last one with a cheery reminder that the windows were now out of warranty. The fifth failure, outside the 2-year warranty, involved the slider falling not just off the rails but out of the window opening. We replaced the Andersen with a "house" brand from Stock Supply. All OK since then. We learned that the Andersen carriage was actually engineered for a smaller, much lighter slider. I thought about suing for about 5 minutes, but because the warranty had arguably (that's certainly what Andersen was prepared to argue) expired, and no one was physically injured, potential damages wouldn't justify the effort. So I content myself with living well as my revenge, and mentioning this situation in the infrequent conversations that I have about replacement windows. Beware Andersen. [/QUOTE]
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Horned Frog Athletics
Scott & Wes Frog Fan Forum
OT: Window Replacement Recs & Advice
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