Not that anyone knows the couple I'm talking about here, but an update to show how serious that situation is from the British Airways system failure. They are still 'stranded' in London. After two days of laying on floors with no luggage or personal items outside of their carry on, they are finally in a hotel room now, but they still can't get on a flight back home yet. Too many people stranded with not enough planes to get them back. And to add insult to injury, the electricity in the hotel they're in went out today. Each day they have hopes in getting lucky and getting on a flight out back to the states. They have waited in lines for 5 hours just to be told they can't get them on a flight. Been there since Friday.
Not reported enough in the news of how serious this situation is.